Contact Us

Need help with a Spark? We're here.

We typically respond within a few hours. Include your Spark code (looks like SK-XXXXXXXX) if your question is about a specific order — it helps us answer faster.

Frequently asked questions

My message didn't reach the recipient — what happens?

If delivery genuinely fails, we automatically resend it once delivery is confirmed to be possible again — no action needed from you. We don't issue refunds for delivery issues; our commitment is to make sure your message gets delivered.

The status says "delivered" but the recipient hasn't replied — is something wrong?

No — "delivered" means the message reached the recipient's device successfully. It's normal for people to take a while to open a message, especially from an unknown sender. This isn't a delivery failure.

How does SecretSpark work?

You write a private message, choose a delivery method (WhatsApp, SMS, Telegram, or Email), and we deliver it to your recipient as a cinematic reveal link — with your identity kept anonymous unless you choose to reveal it.

Is my information private?

Yes. See our Privacy Policy for details on what we collect and how it's used.

What are your terms and refund policy?

Full details are in our Terms of Service.